Zalo seems to have become the main application for our daily communication. But sometimes there are calls or new Zalo messages, phone Not notified again. Mobile World will tell you the latest causes and remedies 2020.
1. Instructions for iPhone
1.1. iPhone turned on silent mode
– Reason:
On the left side Iphone there’s a quick switch to turn on / off the bell, maybe you accidentally turned it on.
– How to fix:
To turn on notifications, just flip the switch so that the red line inside the line is lost.
1.2. iPhone has turned off Zalo notifications
– Reason:
It may be because the phone does not allow Zalo to turn on notifications by itself, requiring us to turn on manually.
– How to fix:
Step 1: You go to the application Setting on iPhone> Go to the Zalo app> Select Notification.
Step 2: Section Allow notification > Select the switch to turn green.
1.3. iPhone has blocked Zalo from running in the background
– Reason:
Normally, the phone will not allow 3rd party applications to run automatically in the background so we have to turn it on manually.
– How to fix:
You go to the application Setting on iPhone> Go to the Zalo app> Select Refresh the background application.
2. Instructions for Android phones
Instructions are done on the phone Samsung Galaxy A7 2018 runs on Android 10.
2.1 The Android phone has silent mode turned on
– Reason:
You may have accidentally set your phone to Vibrate or Mute.
– How to fix:
Step 1: You pull down the notification bar like this> Hold down the icon Mute.
Step 2: Screen Sound & vibration will appear> In the section Sound mode > Select the icon Sound is done.
2.2 Android phones have disabled Zalo notifications
– Reason:
It may be because the phone does not allow Zalo to turn on notifications by itself, requiring us to turn on manually.
– How to fix:
Step 1: You press and hold application Zalo> Select Application information.
Step 2: Choose Notification > Select the item Show notification.
2.3 Android phones have blocked Zalo from running in the background
– Reason:
Similar to iPhones, phones won’t usually allow third-party apps to run in the background, so we have to enable them manually.
– How to fix:
Step 1: You press and hold application Zalo> Select Application information.
Step 2: You choose The battery > Select Allow implicit operation.
Above are the causes and how to fix when Zalo does not ring when an incoming call. Wish you success and see you in other categories!
