How to handle when registered phone number Zalo, have a simple account

Some users often encounter account registration status Zalo New with new phone number but get an account notification already. Here, I will guide 2 ways to quickly handle the status of registered phone numbers Zalo, have an account.

1. Method 1: Delete your Zalo account with your current phone number

To delete the Zalo account (not yours) that was created with the phone number you are using, we can perform the following 2 steps:
Note:

– This article is done on the phone iPhone Xs running iOS 13.3.1, version Zalo 20.04.02 in May 2020, the interface and features may change if Zalo updates the new version.

– On Android phones you can do the same.

• Step 1: Retrieve password via phone number

First you select the application Zalo, select Log in.

Next, click on Password retrieval > Enter your phone number > Select Continue.

• Step 2: Enter the verification code and create a new password

After Get confirmation code from Zalo’s automatic switchboard> Enter the confirmation code in the box> Select Continue.

Once you have entered the verification code, select Create a new password > Enter the new password full 2 ​​boxes> Update.

• Step 3: Log in and delete your current Zalo account

After logging into your Zalo account, select the item More (More) lower right corner > Click to select the icon Settings upper right.

Once in the settings you choose to enter Account and Security > Delete the account.

Here you choose Delete the account > Proceed Enter the information requested by Zalo such as phone number, Enter a reason for deletion > Select Continue.

Then retype the password to confirm> Select continue Delete the account to complete.

When done, you will see the message in 48h will delete the account completely and then you can proceed to create your own new account based on the phone number deleted the previous account.

2. Method 2: Delete Zalo account through Zalo switchboard

In addition to method 1, you can contact Zalo directly via the hotline 1900561558 (postage VND 2,000 / minute).

Then, thanks to the operator to delete Zalo account on the current phone number, after the switchboard deletion is completed, you will be notified to create a new account.

Hopefully this article will help you, thank you and see you again.