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Home»Social Tips»How to handle when registered phone number Zalo, have a simple account
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How to handle when registered phone number Zalo, have a simple account

Technology ExpertBy Technology ExpertJune 12, 2020No Comments2 Mins Read
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Some users often encounter account registration status Zalo New with new phone number but get an account notification already. Here, I will guide 2 ways to quickly handle the status of registered phone numbers Zalo, have an account.

Contents hide
1. Method 1: Delete your Zalo account with your current phone number
• Step 1: Retrieve password via phone number
• Step 2: Enter the verification code and create a new password
• Step 3: Log in and delete your current Zalo account
2. Method 2: Delete Zalo account through Zalo switchboard

1. Method 1: Delete your Zalo account with your current phone number

To delete the Zalo account (not yours) that was created with the phone number you are using, we can perform the following 2 steps:
Note:

– This article is done on the phone iPhone Xs running iOS 13.3.1, version Zalo 20.04.02 in May 2020, the interface and features may change if Zalo updates the new version.

– On Android phones you can do the same.

• Step 1: Retrieve password via phone number

First you select the application Zalo, select Log in.

Select on Zalo and login

Next, click on Password retrieval > Enter your phone number > Select Continue.

Choose retrieve password and continue

• Step 2: Enter the verification code and create a new password

After Get confirmation code from Zalo’s automatic switchboard> Enter the confirmation code in the box> Select Continue.

Get the confirmation code and continue

Once you have entered the verification code, select Create a new password > Enter the new password full 2 ​​boxes> Update.

Create a password and update

• Step 3: Log in and delete your current Zalo account

After logging into your Zalo account, select the item More (More) lower right corner > Click to select the icon Settings upper right.

Select add and install

Once in the settings you choose to enter Account and Security > Delete the account.

Into account and security

Here you choose Delete the account > Proceed Enter the information requested by Zalo such as phone number, Enter a reason for deletion > Select Continue.

Select delete account and continue

Then retype the password to confirm> Select continue Delete the account to complete.

Account deletion complete

When done, you will see the message in 48h will delete the account completely and then you can proceed to create your own new account based on the phone number deleted the previous account.

2. Method 2: Delete Zalo account through Zalo switchboard

In addition to method 1, you can contact Zalo directly via the hotline 1900561558 (postage VND 2,000 / minute).

Then, thanks to the operator to delete Zalo account on the current phone number, after the switchboard deletion is completed, you will be notified to create a new account.

Hopefully this article will help you, thank you and see you again.

Technology Expert
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